Contact

Mattress Review Authority functions as a reference resource — editorial content, testing methodology, and comparative analysis are what get published here. The contact function exists for a specific set of legitimate needs: editorial questions, corrections to published content, manufacturer or brand inquiries, and accessibility requests. Understanding which category a message falls into makes the response faster and more useful for everyone involved.

What to Include in Your Message

A well-formed message gets a real response. A vague one sits in a queue. The difference usually comes down to three things: context, specificity, and purpose.

Before drafting a message, it helps to identify which of the following categories it falls into:

1. Content correction or factual dispute — Name the specific page (a URL or the page title from the mattress reviews or a supporting reference page), quote the specific claim being disputed, and provide the source or evidence for the correction. Anonymous corrections without sourcing cannot be acted upon editorially.

2. Brand, manufacturer, or PR inquiry — Identify the company, the product line in question, and the nature of the inquiry. Note that editorial independence governs all published content; product submissions do not guarantee coverage or positive framing.

3. Methodology or testing question — Reference the specific section of how mattresses are tested or the rating criteria that the question concerns. Methodology questions without a specific anchor tend to be redundant with what is already published.

4. Accessibility request — Describe the specific barrier encountered on a specific page. Include device type and assistive technology being used if applicable.

5. Licensing or republication inquiry — Specify the content, the intended publication, and the intended use.

Messages that arrive without a clear category are harder to route and typically take longer to receive a useful response. There is no shame in writing a single sentence that says exactly what is needed — that is often the most useful message of all.

Response Expectations

The realistic turnaround for editorial and content-related inquiries is 3 to 5 business days. Brand and PR inquiries are reviewed on a similar timeline, though the volume of inbound commercial messages means that generic outreach without specific product information is unlikely to receive a detailed reply.

Two meaningful contrasts worth setting here:

Urgent vs. non-urgent framing. Messages labeled "urgent" that contain non-urgent content (general feedback, broad questions about coverage) are treated the same as standard messages. Genuine factual corrections that affect reader safety — a recalled product verified positively, an outdated regulatory certification, a price that is materially incorrect — are treated with expedited review regardless of how they are labeled.

Editorial vs. commercial response paths. Editorial questions (corrections, methodology, accessibility) go to a single review process and receive substantive replies. Commercial inquiries (brand partnerships, affiliate program questions, sponsored content) go to a separate queue and are held to stricter vetting before any reply is issued. Mattress Review Authority does not publish sponsored editorial content.

Responses are sent to the address provided in the message. No response is issued via third-party platforms, social media, or proxy addresses.

Additional Contact Options

For the majority of specific questions — how firmness is rated, what a hybrid mattress actually is, what "edge support" means in a testing context — the published reference content answers faster than any reply could. Pages worth checking before writing in:

• Mattress Firmness Levels Explained covers the 1–10 firmness scale used across all reviews.
• How to Read a Mattress Review explains the structure and weighting of each published evaluation.
• Mattress Review Red Flags addresses common concerns about review credibility and what to watch for.
• Mattress Trial Periods and Return Policies handles questions about the consumer-facing purchase experience that often get sent in as editorial questions.

If the question is about a specific mattress category — memory foam, latex, innerspring, hybrid — the type-specific review pages carry more detail than a correspondence reply would.

How to Reach This Office

All correspondence is handled through the contact form on this page. The form routes directly to the editorial team without intermediate filtering by a third-party service.

For messages requiring document attachments — test data, product specifications, press materials — note the nature of the attachment in the message body. Unsolicited executable files and non-document formats are not opened.

Postal correspondence is accepted for formal legal notices only; all other postal mail is not processed into the editorial queue. The physical address for legal correspondence is available upon request through the contact form.

Response quality correlates directly with message quality. A message that identifies a specific page, a specific claim, and a specific concern — three sentences, sometimes fewer — gets the most useful reply. The rest tends to sort itself out from there.